Privacy Policy
Last Updated: March 7, 2026
Puggle Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We only collect information that is reasonably necessary to provide and improve our mobile applications. This includes:
- Account & Contact Information: If you create an account or contact us for support, we may collect your name and email address.
- Device & Usage Information: We may collect non-identifiable technical data such as device model, operating system version, and unique device identifiers (e.g., IDFA for iOS or AAID for Android) solely for app performance monitoring and bug reporting.
- In-App Purchase Data: We do not collect or store your credit card details. All financial transactions are handled by the Apple App Store or Google Play Store. We only receive confirmation that a purchase was successful to unlock relevant features.
- App Permissions: Our apps may request access to specific device features (e.g., camera, photo library, or notifications). We only access these when you explicitly grant permission to enable specific app functionality.
2. How We Use Your Information
We use the information we collect to:
- Deliver, maintain, and update our mobile applications.
- Provide technical support and respond to your inquiries.
- Monitor app performance and fix software bugs to improve user experience.
- Comply with legal obligations and ensure the security of our services.
3. Disclosure of Information
We do not sell or rent your personal information. We may disclose your data to:
- Third-Party Service Providers: We use trusted partners for essential services like cloud hosting (e.g., Google Cloud/Firebase) or analytics providers. These partners are strictly prohibited from using your data for any purpose other than providing these services to us.
- Legal Requirements: If required by Australian law or in response to valid legal requests.
4. Cross-Border Data Transfers
As a mobile development studio, we may use service providers located outside of Australia (such as servers in the US). By using our Apps, you consent to this transfer. We take reasonable steps to ensure these overseas recipients handle your data in a manner consistent with the APPs and industry-standard security practices.
5. Data Security & "Local-First" Design
Based in Melbourne, our engineering team follows "Privacy by Design" principles. Whenever possible, we design our apps to store data locally on your device rather than on our servers. We implement industry-standard encryption and security protocols to protect any data that is transmitted from unauthorized access.
6. Children’s Privacy
Our Apps are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.
7. Your Rights and Access
You have the right to:
- Request access to the personal information we hold about you.
- Request a correction of any inaccurate information.
- Withdraw consent for specific device permissions via your device settings at any time.
8. Contact Us
If you have questions about this policy or wish to make a complaint regarding your privacy, please contact our Privacy Officer: support@pugglestudio.com
Puggle Studio
ABN 74184395377
Melbourne, VIC, Australia